Store Policies & FAQ

We currently accept payments exclusively via Electronic Funds Transfer (EFT) or Direct Bank Deposit.

• When you place an order, you will receive our banking details.
• Use your Order ID as the payment reference.
• Send Proof of Payment to our business email or WhatsApp.

Your order will remain in a "PENDING" state until the funds clear in our account. Once cleared, we will process and ship your items.

We want you to be completely satisfied with your purchase! If you change your mind, we are here to help.

• Cancellations: If you need to cancel an order, please contact our support team within 24 hours. We will gladly cancel and refund any order that has not yet been processed for shipping.
• Returns: If there is an issue with your product, you can request a return within 7 days of receiving it. Items must be in their original packaging.

Note: For security reasons, approved refunds for EFT payments may take 1-3 business days to reflect in your bank account depending on your bank.

Once your EFT payment has cleared, we will dispatch your order within 1-2 business days.

Delivery usually takes 7 to 15 days depending on your location. You can track your order status using the Track Order page on our website.